Legal
Refund Policy
Returns
We accept returns within 7 days of delivery provided the product is unopened and in its original packaging. To initiate a return, contact us at mtsignaturetea@gmail.com or WhatsApp 0316-2939492.
Refund Process
Once we receive and inspect the returned product, we will process your refund within 5-7 business days via the original payment method or bank transfer.
Damaged Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost.
Non-Returnable Items
Opened or used tea products cannot be returned due to hygiene and quality standards. Sale items are final sale and non-refundable.
